PROMIADA · TRUST & POLICIES
Shipping policy
Updated: 2026-09-23 · English / Simplified Chinese; other site languages currently use English.
香港領航環球有限公司
HONG KONG LINGHANG GLOBAL LIMITED
Hong Kong incorporation certificate No.: 81281423
Support, privacy and complaints: in@promiada.com
Business/return addresses and any additional voluntary return window remain to be supplied before payment is enabled. Do not send a parcel without return instructions.
Production, delivery, charges, customs and delays.
1. Origin and timing
Estimated delivery: 7–15 calendar days after dispatch. Confirm the expected arrival date for the product and destination before payment. Custom production time is additional and must be confirmed in advance. Goods may ship from different sellers or production facilities. US-market availability does not mean every item ships domestically; verify the specific warehouse. Custom production and transit times are separate and must be stated before payment. This delivery estimate does not imply worldwide free shipping.
2. Charges and split shipments
Shipping method, charges, estimated taxes and responsibility for import duties must be disclosed before payment. Mixed purchases may arrive in separate parcels with separate tracking. Undisclosed additional charges must not be collected without consent. Contact support promptly about address errors; changes depend on dispatch status and any cost must be confirmed.
3. Delay, loss or damage
If dispatch cannot meet the promised time, communicate a revised estimate and applicable options to accept the delay or cancel for a refund. Silence is not automatically agreement. Provide the order reference and available tracking for parcel problems; platform and seller should investigate rather than disclaim all responsibility after carrier handoff.
For order help or data-rights requests, email us or submit a support ticket. These policies do not reduce mandatory consumer rights.
in@promiada.comContact support