PROMIADA · TRUST & POLICIES
Privacy notice
Updated: 2026-09-23 · English / Simplified Chinese; other site languages currently use English.
香港領航環球有限公司
HONG KONG LINGHANG GLOBAL LIMITED
Hong Kong incorporation certificate No.: 81281423
Support, privacy and complaints: in@promiada.com
Business/return addresses and any additional voluntary return window remain to be supplied before payment is enabled. Do not send a parcel without return instructions.
What data is used, why, who receives it and how to make a privacy request.
1. Data and purposes
Registration uses email, verification records and hashed passwords. Account features use avatars, names, contact details and delivery addresses. Shopping and support use orders, favorites, browsing history and tickets. Customization uses uploaded images, models and designs. IP addresses support approximate country detection and security, not precise location tracking. Preferences, favorites and history inform on-site recommendations; account controls allow preference changes and removal of saved favorites/history.
2. Providers, merchants and files
The website and object storage run on BandwagonHost servers; email verification uses Alibaba Cloud. Merchants should receive only data needed for their own fulfilment and support. The current S2B connection queries supplier products and does not automatically send customer addresses or designs. Production sharing requires disclosure of recipients and purposes before activation. Private files use temporary authorized links; published products and creator works display previews. Do not upload identity documents, card information or unrelated sensitive data.
3. Retention and international processing
Account data is retained while providing account services. Order, dispute and security records are retained as necessary for fulfilment, disputes and applicable legal duties. Specific retention periods and backup deletion arrangements remain to be confirmed; automatic scheduled deletion is not currently promised. Data may be processed in server/provider countries. Applicable international-transfer safeguards must be confirmed before operations in relevant jurisdictions.
4. Choices and requests
Use account settings to edit details and preferences. Submit access, correction, export, deletion, objection or restriction requests in a support ticket marked “Privacy request”. Necessary identity checks may apply, but passwords should never be requested. Rights and response deadlines depend on applicable law, with required legal retention exceptions. If unable to sign in, email in@promiada.com. Processing grounds, the business address and applicable regulator complaint channels still require completion; this notice is not a claim of full compliance in every region.
For order help or data-rights requests, email us or submit a support ticket. These policies do not reduce mandatory consumer rights.
in@promiada.comContact support