PROMIADA · TRUST & POLICIES
Returns and refunds
Updated: 2026-09-23 · English / Simplified Chinese; other site languages currently use English.
香港領航環球有限公司
HONG KONG LINGHANG GLOBAL LIMITED
Hong Kong incorporation certificate No.: 81281423
Support, privacy and complaints: in@promiada.com
Business/return addresses and any additional voluntary return window remain to be supplied before payment is enabled. Do not send a parcel without return instructions.
Ready-made and custom goods, defects and the refund process.
1. Ready-made versus personalized goods
Voluntary return windows, conditions and return-postage responsibility must be disclosed before purchase. No additional site-wide change-of-mind window has been set; this does not exclude statutory returns. Where EU distance-selling rules apply, goods generally have a 14-day withdrawal period after receipt. Made-to-order or clearly personalized goods may be exempt, but defect and misdescription rights remain.
2. How to request help
Use account after-sales or a support ticket with the order reference, item, issue and requested resolution; clear photos can help. Obtain the correct return address rather than using the parcel sender address. Review procedures must not prevent timely exercise of statutory withdrawal rights. Sellers must handle appropriate remedies and costs for defects, incorrect items or transit damage under applicable law.
3. Review and refund outcomes
After review, communicate the return address, whether return is required, cost allocation, refund amount and timing. Refunds should follow applicable rules through the original payment route, without forced coupon substitution. A ticket marked resolved is not proof that money has been refunded; actual refunds require payment records. Online payment and automatic refunds are not yet enabled.
For order help or data-rights requests, email us or submit a support ticket. These policies do not reduce mandatory consumer rights.
in@promiada.comContact support