PROMIADA · TRUST & POLICIES
Customization and uploads
Updated: 2026-09-23 · English / Simplified Chinese; other site languages currently use English.
香港領航環球有限公司
HONG KONG LINGHANG GLOBAL LIMITED
Hong Kong incorporation certificate No.: 81281423
Support, privacy and complaints: in@promiada.com
Business/return addresses and any additional voluntary return window remain to be supplied before payment is enabled. Do not send a parcel without return instructions.
Design approval, previews, content rights and 3D services.
1. Approval before production
Review size, color, material, process, each printed side, image quality, text and quantity. Mockups and 3D previews are illustrative and not a guarantee of exact color reproduction. Printable areas and manufacturing limits require supplier-confirmed specifications, not just editor boundaries. Changes or cancellation before production require status confirmation; applicable remedies for defects remain afterwards.
2. Content rights and permitted use
You retain rights in your original material and must have the permissions needed for images, trademarks, names and likenesses. Permission to the platform is limited to storage, previews and the services you request. Advertising use or public listing of private designs needs separate authorization. Creator publication is a deliberate public action governed by creator rules. Submit infringement reports through support with work references, links and evidence of rights.
3. 3D quotes and exported files
3D manufacturing requires model, dimensions, material, supports and quote approval before payment and production. Image-to-model depends on an enabled generation service and does not guarantee printable output for every image. Listing previews are not production source files. Exported models require slicing, dimensional and printability checks; a file extension alone does not guarantee compatibility with every printer.
For order help or data-rights requests, email us or submit a support ticket. These policies do not reduce mandatory consumer rights.
in@promiada.comContact support